Chat’s honest refusal: this organisation has no AI provider configured, so no answer is fabricated and no shared key quietly fills in — the door points straight to where an admin sets one up, and the question stays waiting in the composer.

Role

Claims lead

Pillar

Computed GateProvable DecisionsEvidence FabricCAT SimulationChange Control & A2A

Industry

General insurance (P&C)Specialty & LondonLife & healthReinsuranceBrokers & MGALoss ratioCompliance evidenceCAT readinessFraudDeployment readiness

Route

/console/chat

[O] Design mockup, built from the real HONESTAS console components — TARGET look, not today's app.honestas.ai styling. Fixture data visible on the screen (organisation and person names) is illustrative — never a real customer. honestas-research/mockups/src/cases/a33-chat-refusal-no-provider.tsx