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Decision-Evidence Operating System
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a02-role-claims-lead · P1, P3, P7

Triage queue — claims lead

Triage queue — claims lead

route designed, not built

The triage queue weighted for the claims lead: the leading figure is FNOL arrivals per day over the storm window, every row carries its own FNOL count, and a reassign action sits beside each one for balancing the team’s load.

What you would do here: Review evidence, or reassign items that will miss their deadline.

Role
Claims lead
Route
/console/queue

[O] Design mockup, built from the real HONESTAS console components — TARGET look, not today's app.honestas.ai styling. Fixture data visible on the screen (organisation and person names) is illustrative — never a real customer. honestas-research/mockups/src/cases/a02-role-claims-lead.tsx